Two vehicles collide in the middle of the highway. The impact is violent: one of them veers into the oncoming lane and causes the crash. Fortunately, both are modern models with high safety standards, so there are no injuries, although there is significant property damage.
In situations like this, insurance adjusters face a long and complex task from the moment they arrive at the scene of the accident. Their job is to determine the financial extent of the damage and, above all, to clarify what actually caused the accident. At first glance, after an initial assessment, everything points to human error: a distraction, fatigue, a momentary lapse of consciousness…
But what if other factors were involved? What if, despite the advanced resources available to adjusters today, there are elements that might be overlooked? One of the drivers stated that, moments before the impact, he felt the steering wheel move on its own. What if the real cause of the accident were related to a cyberattack on the software that manages the driver-assistance systems? What if the lane-keeping system mistakenly “interpreted” that the vehicle was veering off the road and automatically turned the steering wheel, thereby triggering the crash?